Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern your use of the platforms operated by Shortlist Group Pty Ltd ("we", "us", "our"), including immvi, BrokVi, AgentsVi, SettleVi, and PanelVi. By using our platforms, you agree to these Terms.

1. Platform Description

Our platforms are matching services that connect consumers with licensed professionals. We provide free eligibility calculators, facilitate introductions, and enable professionals to submit proposals. We are not a professional services firm and do not provide immigration, legal, financial, mortgage, or real estate advice.

2. Consumer Terms

• Our service is completely free for consumers. You will never be charged.
• We do not guarantee any particular outcome from using our calculators or being matched with professionals.
• Calculator results are estimates and guides only, not professional advice.
• By submitting your details, you consent to being contacted by the professionals you are matched with.
• You are responsible for evaluating and selecting professionals. We do not endorse or guarantee any professional listed on our platform.

3. Professional Terms

• Professionals must hold valid, current licences or registrations as required by their jurisdiction.
• Professionals are responsible for the accuracy of their profile information and any proposals they submit.
• Professionals must respond to consumer enquiries in a timely and professional manner.
• Professionals must not engage in misleading or deceptive conduct on the platform.

4. Unclaimed Profiles

We create professional profiles using information sourced from publicly available professional registers (e.g., OMARA, MFAA, Law Society registers). These unclaimed profiles display publicly available information only. Professionals can claim their profile by verifying their identity and licence, or request removal by contacting us at help@visia.com.au.

5. Fees and Payments

• Joining the platform as a professional is free.
• A connection fee is charged via Stripe when a consumer selects a professional through our platform.
• Connection fees vary by vertical, geography, and lead tier.
• All fees are clearly disclosed before any charge is made.
• Professionals must maintain a valid payment method on file to receive leads.

6. Refund Policy

If a professional does not contact the consumer within 48 hours of being selected, the consumer may request that we re-match them with an alternative professional, and the original professional may receive a refund of the connection fee at our discretion. Refund requests should be directed to help@visia.com.au.

7. No Professional Advice Disclaimer

Our calculators, tools, and content are provided as general guides only. They do not constitute immigration, legal, financial, mortgage, real estate, or any other form of professional advice. You should always seek independent professional advice for your specific circumstances. We are not liable for any decisions made based on calculator results or platform content.

8. Intellectual Property

All content, design, code, calculators, and branding on our platforms are the intellectual property of Shortlist Group Pty Ltd. You may not copy, reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platforms. Our total liability for any claim arising from these Terms is limited to the fees paid by you (if any) in the 12 months preceding the claim.

We do not guarantee the availability, accuracy, or reliability of our platforms, and we are not responsible for the actions, services, or advice of professionals listed on our platforms.

10. Account Termination

We reserve the right to suspend or terminate any account that violates these Terms, engages in fraudulent or abusive behaviour, or poses a risk to other users of our platform.

11. Governing Law

For Australian users, these Terms are governed by the laws of New South Wales, Australia. For users in other jurisdictions, these Terms are governed by the laws of the user's respective country to the extent required by local consumer protection laws.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our platforms after changes are posted constitutes acceptance of the updated Terms. We will notify users of material changes via email or platform notification.

13. Contact Us

If you have questions about these Terms, contact us at:

Email: help@visia.com.au

Entity: Shortlist Group Pty Ltd